Samoa Ports Authority Wins Talofa with a Smile Excellence Award

Apia, Samoa – 29 November 2024 – The Samoa Ports Authority has won the Talofa with a Smile Excellence Award – Team Category making it one of the top five government agencies recognized during the Public Service Excellence Award 2024, on Friday 22nd November 2024.

The Excellence Awards was part of the official program of the celebration of this year’s Public Service Day, organised by the Samoa Public Service Commission.

The Excellence Award is a testament to the ongoing support and commitment of SPA employees, under the leadership of its Board of Directors, General Manager and Management, to ensure the delivery of excellent customer service during its line of duty.

The award also acknowledges the commitment by the Authority to upgrade its port infrastructure for the comfort and safety of the travelling public.

“To further enhance our approach to achieve customer service standards, the SPA continues to invest in providing customer service trainings to all its staff, with the recent three-days Customer Service Training conducted from the 19th – 21st November 2024,” the Authority said in a statement.

“It is therefore a rewarding outcome for the Authority and the staff is being applauded with acknowledgment of their continuous work in all operations. The support of all our partners and the public is also acknowledged.

“We will serve with integrity, providing customers with support and excellent service.”